Common Escalation Matrix

 

Grievance E-mail Id : complaint@mindexcapital.com

Details Of	Contact Person	Address	Contact No	Email Id	Timings
Customer Care	Devika Nanda	1306, PADMA TOWER-1, Rajendra Place, New Delhi-110008	011-40904075	devika.nanda@mindexcapital.com	(Mon-Fri; 09:00 AM to 5:00 PM)
Head of Customer Care	Ekansh Bhatnagar	1306, PADMA TOWER-1, Rajendra Place,New Delhi-110008	011-40904063	ekansh.b@mindexcapital.com	(Mon-Fri; 09:00 AM to 5:00 PM)
Compliance Officer (NSE/BSE/MCX/DP-CDSL/POP OF NPS)	Nitin Aggarwal	1306, PADMA TOWER-1, Rajendra Place,New Delhi-110008	011-40904001	nitin@mindexcapital.com	(Mon-Fri; 09:00 AM to 5:00 PM)
CEO	Krishan Kumar Aggarwal	1306, PADMA TOWER-1, Rajendra Place, New Delhi-110008	011-40904090	krishan@mindexcapital.com	(Mon-Fri; 09:00 AM to 5:00 PM)

In the absence of response / complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in or Exchange at https://investorhelpline.nseindia.com/niceplus/. Please quote your service ticket/complaint ref no. While raising your complaint at SEBI SCORES / Exchange portal.

Freezing & Blocking

Facility of voluntary freezing/blocking of Trading Accounts by Clients We do hereby inform and notify you that we have made a policy accordance with the provisions of SEBI Circular no. SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 dated January 12, 2024 and NSE Circular No. NSE/INSP/61529 dated April 08, 2024 on “Framework for Trading Members to provide the facility of voluntary freezing/blocking the online access of the trading account of clients. Further, we have formulated the policy and process in line with the framework as prescribed by Exchange that forms part of our Risk Management Policy.

a) By call or massage on 0114090400 or 9311093150.

b) Email by client from its registered email id to the following designated email id along with his name and UCC code, with a request to freeze online access of his account. stoptrade@mindexcapital.com

For more details, click here

Annexure -B – Mandatory Display

Basic details of the Stock Broker such as registration number, registered address of Head Office and Branches if any:

 

Broker Name	Registration Number	Registered Address	Contact Number	Email Id	Branch
MINDEX CAPITAL MARKET PVT LTD	SEBI-Regn. No. – INZ000181235; NSE Membeship No. – 90027; BSE Membership No. – 6301; CDSL DP ID – 12078700; SEBI DP Regn. No. – IN-DP-CDSL-709-2014;	1306, Padma Tower-1, Rajendra Place, New Delhi-110008	011-40904000,93110-9315	ask@mindexcapital.com	NA

 

Broker Name	Registration Number	Registered Address	Contact Number	Email Id	Branch
MKN COMMODITY BROKERS PVT LTD	MCX Membership No. 40785, Sebi Regn. No. INZ000053537	1306, Padma Tower-1, Rajendra Place, New Delhi-110008	011-40904000,93110-9315	ask@mindexcapital.com	NA

 

 

Names of contact details of all Key Managerial Personnel (KMPs) including the Compliance Officer

 

S.No	Name	Designation	Contact Number	Email Id
1.	Suresh Kumar Aggarwal	Director	011-40904090	suresh@mindexcapital.com
2.	Manoj Kumar Aggarwal	Director	011-40904099	manoj@mindexcapital.com
3.	Nitin Aggarwal	Director/Compliance Officer	011-40904001	nitin@mindexcapital.com

 

iii. Step by step procedures for opening an account, filing a complaint on designated email id, and finding out the status of the complaint etc.

a)Detailed write up on the procedure for opening an account along with Flowchart and video if any (optional).

Note- Currently, account opening is only available through physical means.

• Collect the account opening form from the customer service representative. Fill in the required details such as your contact details, and other personal information accurately.
• Choose the type of account you wish to open, & provide all the necessary documents to the customer service representative for verification.
• Submit the filled account opening form along with the required documents to the representative.
• Once all the documents are verified, your account will be created, and you will receive your UCC and other details.

b) Detailed write up on procedure for filing a complaint on designated email id/ Toll-free number along with Flowchart and video if any (optional). Provisions are to be made for sharing Ticket Number once the complaint is lodged.

c) Detailed write up procedure for finding out status of the complaint basis Ticket Number etc. along with Flowchart and video if any (optional).

List of Authorised Persons (AP)

 

S.NO	Name Of AP	NSE AP Constitution	Status	AddressCITY	PINCODE
NA	NA	NA	NA	NA	NA

Note: There is No authorized person has been appointed yet.

 

List of Authorised Persons (AP) cancelled by Members on Account of Disciplinary Reasons

 

S.NO	Name Of AP	Status	Authorised Person Cancellation Details
NA	NA	NA	NA

 

 

 

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