Voluntary freezing of the Online Trading account : 

Process for clients to freeze or block online access to their trading accounts as per SEBI Circular No. SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 dated January 12, 2024.

• How to Freeze or Block Trading Account:

Clients can request freezing or blocking of their trading account if they observe suspicious activity through the following channels:

1. Email: Send an email to stoptrade@mindexcapital.com
2. Phone: Call 011-40904000(Press 1)

• How to Unfreeze or Unblock Trading Account:

– To re-enable the trading account, clients must submit a request via their registered email address.
– Account reactivation may take up to 24-48 hours following due diligence by the Risk Management Team.

This process ensures that clients have control over their trading account security and can take prompt action in case of any suspicious activities. If you have any specific questions about this process, feel free to ask @ info@mindexcapital.com or 011-40904000.

Common Escalation Matrix

 

Grievance E-mail Id : complaint@mindexcapital.com

Details Of	Contact Person	Address	Contact No	Email Id	Timings
Customer Care	Devika Nanda	1306, PADMA TOWER-1, Rajendra Place, New Delhi-110008	011-40904000	devika.nanda@mindexcapital.com	(Mon-Fri; 09:00 AM to 5:00 PM)
Head of Customer Care	Ekansh Bhatnagar	1306, PADMA TOWER-1, Rajendra Place,New Delhi-110008	011-40904061	ekansh.b@mindexcapital.com	(Mon-Fri; 09:00 AM to 5:00 PM)
Compliance Officer (NSE/BSE/MCX/DP-CDSL/POP OF NPS)	Nitin Aggarwal	1306, PADMA TOWER-1, Rajendra Place,New Delhi-110008	011-40904001	nitin@mindexcapital.com	(Mon-Fri; 09:00 AM to 5:00 PM)
CEO	Krishan Kumar Aggarwal	1306, PADMA TOWER-1, Rajendra Place, New Delhi-110008	011-40904090	krishan@mindexcapital.com	(Mon-Fri; 09:00 AM to 5:00 PM)

In the absence of response / complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/niceplus/. Please quote your service ticket/complaint ref no. While raising your complaint at SEBI SCORES / Exchange portal.

Annexure -B – Mandatory Display

Basic details of the Stock Broker such as registration number, registered address of Head Office and Branches if any:

 

Broker Name	Registration Number	Registered Address	Contact Number	Email Id	Branch
MINDEX CAPITAL MARKET PVT LTD	SEBI-Regn. No. – INZ000181235; NSE Membeship No. – 90027; BSE Membership No. – 6301; CDSL DP ID – 12078700; SEBI DP Regn. No. – IN-DP-CDSL-709-2014;	1306, Padma Tower-1, Rajendra Place, New Delhi-110008	011-40904000,93110-9315	ask@mindexcapital.com	NA

 

Broker Name	Registration Number	Registered Address	Contact Number	Email Id	Branch
MKN COMMODITY BROKERS PVT LTD	MCX Membership No. 40785, Sebi Regn. No. INZ000053537	1306, Padma Tower-1, Rajendra Place, New Delhi-110008	011-40904000,93110-9315	ask@mindexcapital.com	NA

 

 

Names of contact details of all Key Managerial Personnel (KMPs) including the Compliance Officer

 

S.No	Name	Designation	Contact Number	Email Id
1.	Suresh Kumar Aggarwal	Director	011-40904090	suresh@mindexcapital.com
2.	Manoj Kumar Aggarwal	Director	011-40904099	manoj@mindexcapital.com
3.	Nitin Aggarwal	Director/Compliance Officer	011-40904001	nitin@mindexcapital.com

 

iii. Step by step procedures for opening an account, filing a complaint on designated email id, and finding out the status of the complaint etc.

a)Detailed write up on the procedure for opening an account along with Flowchart and video if any (optional).

Note- Currently, account opening is only available through physical means.

• Collect the account opening form from the customer service representative. Fill in the required details such as your contact details, and other personal information accurately.
• Choose the type of account you wish to open, & provide all the necessary documents to the customer service representative for verification.
• Submit the filled account opening form along with the required documents to the representative.
• Once all the documents are verified, your account will be created, and you will receive your UCC and other details.

b) Detailed write up on procedure for filing a complaint on designated email id/ Toll-free number along with Flowchart and video if any (optional). Provisions are to be made for sharing Ticket Number once the complaint is lodged.

c) Detailed write up procedure for finding out status of the complaint basis Ticket Number etc. along with Flowchart and video if any (optional).

List of Authorised Persons (AP)

 

S.NO	Name Of AP	NSE AP Constitution	Status	AddressCITY	PINCODE
NA	NA	NA	NA	NA	NA

Note: There is No authorized person has been appointed yet.

 

List of Authorised Persons (AP) cancelled by Members on Account of Disciplinary Reasons

 

S.NO	Name Of AP	Status	Authorised Person Cancellation Details
NA	NA	NA	NA

 

 

 

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